IT Technical Support in NC

Computerbilities provides expert Technical Support to the Triangle community, including Raleigh, Durham, Apex, Cary, Wake Forest, Chapel Hill, and surrounding areas. Our policy is to be the best and most responsive IT service provider in the North Carolina Triangle area. We owe such flexibility to our help desk technologies, which allow us to make updates and monitor your network from both on-site and remote locations. With our tech support, you can access the most efficient, knowledgeable, and affordable Tech support solutions around. We are using our helpdesk to provide almost immediate access to help on your computer and ensure that each software policy on your computer is up to date. As a network monitoring company, the team at Computerbilities has been providing network monitoring solutions to businesses in North Carolina (NC) for more than 25 years. We are experts at taking the stress of monitoring your network and keeping your network streamlined and optimized off your shoulders. Our clients trust us, knowing that our advanced business technology solutions and skilled technicians ensure their network is in tip-top shape. We will provide the same excellence in network monitoring solutions for your Raleigh-Durham business.

Leading and trusted tech support specialist in North Carolina (NC).

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Most convenient technical support services in North Carolina (NC).

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Technical Support Services from Computerbilities

Our tech support specialist receives cutting-edge training and insights into help desk technologies, which in turn enhances your business' technology and customer experience. The help desk provides fast and easy accessibility to computer support.With our network security solutions, you can expect expert network consultants for your network. Our team is continually training to guarantee that they are up to date on the latest network monitoring techniques and solutions.

Our help desk operation specializes in:

Network monitoring – This ensures that your systems are up and running at any given point of the day.

Increasing internet security – The internet is crawling with malicious malware and programs intended to cripple your computer and steal your data. Security is crucial for your internet because, without the proper security set in place, an individual can connect to your internet and devices in a matter of seconds, not only stealing your information, ransoming your data, and even compromising your employees.

Business software updates – Most individuals are unaware of exactly how often a computer’s software needs to be updated. This should be handled by a professional to ensure that the software is performing at its best.

24/7 Helpdesk Available – If your employees work around the clock, you may be interested in your 24-hour help desk support. This Support is ideal because it provides access to our helpdesk at once and will prevent downtime on the weekend if an employee was working.

Best technical support services in North Carolina (NC).

We Have Best Tech Support Specialist To Serve NC Businesses

We Have Best Tech Support Specialist to Serve North Carolina (NC).

Computerbilities are also security-centric when it comes to our helpdesk’s privacy and the privacy of all our clients’ services. Therefore, we advise that each of our clients attend one of our weekly courses to stay up to date with technology and be informed about what is happening in the computer world. We also provide ongoing security training. Once you complete the security training, you will earn a passing certificate!

Computerbilities also help integrate communications for your team by providing business phone system support and services if needed.

Are you interested in outsourcing all technical needs to an experienced tech support company that knows the ends and outs of networking? Contact Computerbilities if you would like to schedule a 1-hour network assessment. Give us a call at (919) 276-0282 or email sales@computerbilities.com to schedule today!

Over All Cost Benefits to Outsourced a Tech Support Company

The cost of outsourcing tech support is microscopic compared to how a salaried, in-house Technical support specialist team drains your budget. Our remote access technologies render in-office IT staff unnecessary, as you now have the option to solve your technical issues through remote services. Coupled with our adherence to best practices and our staff's unmatched training, you can rest assured knowing that your Raleigh business is receiving the best service for reasonable prices.

To sustain your business' savings with technical Support from Computerbilities, we charge a flat monthly fee based on the number of computer desktops and computers you have in your network requiring service and the support plan you select. This fee will cover all of your computer networking and security needs..

Not to intentionally name some names, but if you go to Google and do some of your research, you will find valuable information on how many IT companies are still way behind times with the processes and security they put in place for their clients. This is not the case with us; we make sure that our clients stay secure and their computers run smoothly. Just look at our track record and speak to our clients. Our clients give us rave reviews for our services, with # of 5-star reviews on Google. We prioritize security and advanced technical processes backed by fantastic customer service to keep our clients' businesses running safely and securely..

Computerbilities is a longstanding, service-disabled veteran-owned small business that has served the Raleigh Triangle area for more than 25 years. Our clients trust us with their servers, networks, workstations, and technical support to secure their businesses from cyber threats. Our most extended-standing client has been with us for more than 25 years – that is longer than most of our competitors have been in business!.

Computerbilities also offers all clients a 100% money-back guarantee. We are confident that our support level is exceptional, and for our customers on our Platinum plan, we stand firm to our 6-minute response time. If we fail to meet that quota and feel that they did not get their money's worth, we will refund the client that month's service fees. We try to be as fair and transparent as possible, so no strings attached!


Our Tech Support &
Solutions Clientele

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Do What's Best For Your
NC Businesses

IT Technical Support, coupled with the Computer and Network Services from Computerbilities, gives your business the budgetary and technological freedom to achieve your objectives. Are you searching for "tech support near me" So, contact us today to request your Free Network Assessment. You run your business; we will fix and maintain your network. We serve small to large companies throughout Raleigh, Durham, and surrounding NC areas.

150

Project Complete

216

Satisfied Clients

35

Experienced Staffs

5

International Awards

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25
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Experience

Areas We Serve For Tech Support Services

  • Wake Forest, NC – Computerbilities having many certified and experienced technical support services teams in Wake Forest, NC. Call us if your IT infrastructure is underwater.
  • Holly Springs, NC - Get the best tech support specialist in Holly Springs, NC. Try now! With Computerbilities, With Satisfied Techs, Happy Users & Lower Costs.
  • Apex, NC – We are the top listed IT technical support company in Apex, NC. We worked to scale up your business quickly and get the job done instantly.
  • Chapel Hills, NC - Computerbilities provide the best technical support services in Chapel Hills, NC. Our full-time, dedicated technical experts drive satisfaction to your company.
  • Cary, NC – Contact us today for online technical support services in Cary, NC.
  • Durham, NC – We are one of the leading IT tech support companies in Durham, NC. We have been helping large and medium-level companies for the last 25 years.
  • Raleigh, NC – Are you looking for a tech support specialist in Raleigh, NC. Call Computerbilities Now! We support small & mid-size businesses 24*7.
  • Morrisville, NC - Use our Tech support services in Morrisville, NC. Make the correct first impressions on customers, reduce business costs, and scale faster.

Not Ready To Call Us Just Yet

If so, we would at least like to send you a copy of our recently published report, “21 Critical Questions Every Engineering Or Construction Company Should Ask Their IT Company Before Signing A Contract For Support”.

This report will arm you with insider information and critical questions you should ask any IT consultant BEFORE giving them access to your computer network.

Simply fill out the form here and we’ll send you a copy today!
21-Question
DOWNLOAD YOUR
FREE COPY NOW

DOWNLOAD YOUR
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IT Tech Support FAQs

Technical support is the monitoring and maintenance of computer systems

The primary role of technical support is to ensure that businesses have their technology always working properly.

The types of support include monitoring, maintenance, remote support and onsite support. 

Technical support companies monitor and maintain computers that are outside of their own network. While also provide remote/onsite support to these computers as well.

All support technicians must be certified from a credible institution and have excellent customer service skills.

Level 1 technical support is our first point of contact for our clients, this includes remote and phone support.

Our costs vary by situation, but we generally charge by the month per device.

If your company is a signed manage services client, fixing computer is no additional costs unless we must replace any parts.

Computerbilities has our own tools that we have hand selected that provide optimal computer security and user experience.

The three tiers of the technical support model are: Tier 1 Help Desk: Basic help desk resolution and service desk delivery, Tier 2 Network/Organizational/Escalated Support: In-depth technical support, and Tier 3 System/Network Down, affects multiple personnel.